Sunday, January 10, 2010
When will I receive my tour documents ?
Clients often ask when they will get “more” information about their tour. I always tell them after final payment is made, they will receive their documents delivered to their home by UPS and not to expect anything from the tour operator in the interim. In certain cases, especially the luxury travel tours, preliminary documents are sent, as well as personal registration forms to be filled out.
What Day Does My Tour Start ?
Just thought of another confusing question among clients. Day 1 with the budget and first class tours is “always” the overnight flight to Europe, arriving on Day 2 – this means Day 2 is your first hotel night.
Day 1 with the Deluxe & Luxury Tours is the day you arrive in Europe to start your tour.
I would advise clients to try to be a little flexible in their planning a trip. Sometimes by simply shifting a departure date we can find special promotions that offer additional benefits. We can also look at comparable suppliers for a similar itinerary to see if there is additional value added.